Ever get a bad feeling about a company, but have no real reason to justify it?
I had this happen with a local car dealership. When it came time to lease a new car, they were much closer….but I chose the dealership Dave Ross told me I should trust on KIRO. Hey, if Dave Ross recommends them, done deal!
So, I went to Rodland Toyota up in Everett and leased a Prius. I love it. But last weekend, on our “Tim & Victoria Whirlwind Tour 2012”, apparently one of my wheel covers flew off. Don’t know where, must have been a bump in the road I missed, but one day this week I noticed it was gone.
Thus began my quest to find a replacement. I first went to the Internet, right there on eBay, I found several ranging from $10 to $18. There was even a set of four for $50, but I don’t need four. Not yet. So, I went to order the one that was $14.95, but with built-in shipping of $12…..now I’m looking at $26.95. Hmmm…..I think I’ll check with a Toyota dealership, just for fun.
And that’s when I called the place I had bad feelings about.
Those feelings may have come from the one time I went in there to, just for laughs, find out just how much a Toyota Prius costs. They seemed very “dealershippy” (I just made that word up) but you know the drill. I couldn’t wait to get out of there and I was afraid they’d follow me home.
I called their parts department, left a message asking to be called back and soon, a voice at the other end identified themselves from the dealership and that Toyota “forces” them to charge $104 for those covers. Say what? $104 for one plastic wheel cover? I could get a SET online for $50! He could probably tell that my jaw was now below the steering wheel, so he then slipped in, “But I tell you what…if you buy it today, I can give you a 20% discount.”
I said I’d get back to him. I won’t. My $26.95 wheel cover will be here next Wednesday. My hunch was correct.
The next sound I heard was my inner voice saying, “I told you so.”